*If you request by visiting the store, the store will be Todoroki store. Please note that we cannot accept applications at the Komazawa store.

Terms and conditions

About cancellation

You cannot cancel once the repair has started.
The customer will be responsible for the cost of returning the vessel, including cancellations after the actual item has been sent and return shipping costs for vessels that cannot be repaired.

If it is damaged

We will always carry out repair work keeping in mind that we are handling our customers' valuable items, but if an item is unexpectedly damaged during repair or during shipping after completion, we will not be responsible for the damage. Please note that due to the nature of the work involved in handling objects, we cannot provide any guarantees.
We would appreciate it if you would be aware that we cannot provide any guarantees even if the item is damaged during shipping when the item is delivered after completion.

Regarding storage after completion

If you choose to collect the item after completion, the storage period will be 2 months. Thank you for your understanding as we will have no choice but to dispose of items that have passed their storage period.

Please be sure to read the following before applying.

In the case of multiple cracks, we may not be able to give you an estimate on the spot and may have to hold the item for you. As a result of the assessment, if we are unable to repair the item, or if you wish to return the item by shipping without repair, please note that the shipping fee will be borne by the customer.

If there is damage that is difficult to see, the lacquer may seep through when the lacquer is applied, revealing damage that was not visible at the time of the estimate. In that case, we will contact you, so if you do not wish to have the item repaired, please contact us by the deadline. We will repair the stretched part at no additional charge.

Please note that depending on the condition, the amount may change from this estimate after repair. We will contact you in that case.

Please note that depending on the material and type of ceramic, the repair marks may look like dirt.

The estimate may take more than 30 minutes. note that.

I agree to the above

Application